Shipping Info
Shipping Information
Learn about our shipping policies, delivery times, and how we handle your orders with care
Our Shipping Policies
Shipping Destinations & Methods
Nigeria orders support COD (Cash on Delivery) with free shipping from our Nigeria warehouse. All other countries enjoy free shipping from our Chinese Factory via Fedex, UPS, DHL and other premium carriers.
Delivery Timeframes
| Destination | Delivery Time | Carrier |
|---|---|---|
| Nigeria (COD) | 2-4 working days | Local Carrier |
| Most Countries | 3-5 working days | Fedex, UPS, DHL |
| Europe | 4-7 working days | DHL, OneWorldShipping |
| South Africa | 7-10 working days | Aramex, Dpex |
Note: All orders will be shipped out within 1-3 working days (some customized orders may need 3-5 days).
Delivery Methods
Nigeria: Cash on Delivery (COD)
Other countries: Shipped by premium carriers including Fedex, UPS, DHL
Shipping Fees
Most countries enjoy free shipping. Please check the product page to confirm if free shipping applies to your country and to view any applicable shipping fees.
Damage and Issues
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally.
If you receive a damaged part:
- Do NOT accept the package, have the shipper immediately return to sender
- If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender
- We must be contacted immediately if any of the above occurs to prevent your being charged freight on both ways
Important: We are not responsible for missing, damaged, or incorrect parts after 15 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Payment Methods
We accept various secure payment options for your convenience
Package Weight Notice
Packages over 2.5kg will arrive approximately 3 days later than smaller packages under 2.5kg due to different shipping handling procedures.
Stock Status
Normally, we ship packages within two days after receiving payment. However, if an item is temporarily out of stock, we will make every effort to ship it to you as soon as possible.
Return Policy
Please never refuse delivery if you don't want the item, as the return shipping fee in this situation can be $50-$100. Instead, contact customer service to arrange a return, which typically costs around $10.
Weather & Holiday Notice
Shipping times may occasionally be affected by harsh weather conditions or festival holidays, which may cause slight delays in delivery.